Privacy Policy

Effective Date: March 30, 2026 | Last Updated: March 30, 2026

1. Introduction

Deelabs ("we", "us", or "our") is committed to protecting the privacy and personal data of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, AI automation services, and related business solutions.

This policy applies to all services offered by Deelabs, including but not limited to website development, AI-powered business automation, data processing services, and consulting.

By using our services or accessing our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information directly from you:

Full name and surname
Email address and phone number
Company name, job title, and business address
Billing and payment information (credit/debit card details, billing address)
Communication preferences and correspondence history

2.2 Technical and Usage Data

When you visit our website, we automatically collect:

IP address and approximate geolocation
Browser type, version, and operating system
Pages visited, time spent, and navigation patterns
Referring website URLs and search queries
Device identifiers and screen resolution

2.3 AI Service Data

When you use our AI automation services, we may process the following data on your behalf:

Business documents and content submitted for AI processing
Input data provided for automation workflows
Output and results generated by AI models
Usage patterns, performance metrics, and service logs
Configuration settings and customization preferences

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our website and AI automation services
To process transactions and manage your account
To communicate with you regarding service updates, support, and marketing (with your consent)
To analyze usage trends and optimize service performance
To develop, train, and enhance our AI models and automation tools
To comply with legal obligations and enforce our terms of service
To detect, prevent, and address technical issues, fraud, or security threats

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds, in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019):

Consent: Where you have given explicit consent for specific processing activities
Contract: Where processing is necessary to fulfill our contractual obligations to you
Legitimate Interest: Where processing is necessary for our legitimate business interests, provided it does not override your rights
Legal Obligation: Where processing is required to comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with the following categories of recipients:

Service Providers: Third-party vendors who assist in hosting, payment processing, analytics, and AI infrastructure (e.g., cloud providers, payment gateways)
Business Partners: Partners who collaborate with us to deliver integrated services, under strict confidentiality agreements
Legal Authorities: When required by law, court order, or government request
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction

6. Data Security

We implement industry-standard security measures to protect your personal data, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Encrypted storage of sensitive data at rest
Access controls and authentication mechanisms to limit data access to authorized personnel
Regular security audits, vulnerability assessments, and penetration testing
Employee training on data protection and privacy best practices

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Retention periods vary depending on the type of data and the purpose of processing. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data, subject to legal exceptions
Right to Restriction: Request that we limit the processing of your data in certain circumstances
Right to Object: Object to the processing of your data for specific purposes, including direct marketing
Right to Data Portability: Request your data in a structured, commonly used, machine-readable format
Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of prior processing
Right to Lodge a Complaint: File a complaint with the relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in Section 11.

9. AI-Specific Data Processing

As a provider of AI automation solutions, we take additional care with data processed through our AI services:

Client data submitted to our AI services is processed solely for the purposes agreed upon in our service agreements
We do not use client-specific data to train general AI models without explicit written consent
AI processing results are owned by the client unless otherwise agreed
We implement data isolation practices to prevent cross-client data contamination
Automated decision-making is subject to human oversight and review upon request
We maintain transparency about the AI models and algorithms used in our services

10. International Data Transfers

Some of our service providers and AI infrastructure may be located outside of Thailand. When we transfer your personal data internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses and verification that the receiving country has adequate data protection standards, in compliance with the PDPA.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Deelabs
Data Protection Officer
Email: privacy@deelabs.co
Website: www.deelabs.co

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email notification at least 30 days before the changes take effect. Your continued use of our services after such changes constitutes acceptance of the updated policy.

This Privacy Policy is governed by the laws of the Kingdom of Thailand.